Every month you provide a list of initiatives you like to get done directly into our JobTrack.
We schedule those tasks for development, implementation and execution.
Unlike priority support, we have more flexibility scheduling execution of tasks completing over the active month period, but ultimately all tasks get completed within the active month.
The only difference is when tasks get completed.
With priority support, tasks are completed on an ASAP policy, so priority support is used for tasks that you need completed usually with a level of immediacy or urgency. In that sense, it's a reactive, issues resolution option for you.
The OMS Plan on the other hand is a proactive option, suitable for completion of planned initiatives, such as new feature development or marketing and programs management. You cannot use it for reactive issues resolution; in that case, those support issues will be billed using priority support options.
You are billed for the service automatically every month on the same day you enrolled in the service.
If you sign up for a 10 hour support plan for 3 month term, every month for the duration of your term, 10 hours is added automatically to your project's OMS hours balance.
As with PRIORITY process, these hours are available for tasks that we complete for the project.
Unlike PRIORITY hours, UNUSED OMS hours EXPIRES every month.
The OMS Plan is $ 35 per hour, a 44% discount compared to the $ 62.50 per hour rate for standard PRIORITY support.
In OMS, we have more flexibility in avoiding completing tasks that will put you over your budget since we can advice on scheduling completing of parts of tasks for the next month.
However, when overages happen, you will be billed for the excess hours at our priority support rate.
We also recommend
Prepaid Priority Support
Agency Service (AS)
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Monkey Business Agency Inc.
15 E. Putnam Ave #236
Greenwich, CT 06830
+1 (800) 548-9824
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