Your Account & Responsibilities: We provides a comprehensive, secure and accessible 24x7 Project Management Dashboard. It is the your responsibility to actively manage all aspects of your business with us. We communicate important information about your products and services with us via email only. It is your responsibility to provide a working email address in your account. It is also your responsibility to receive, review and act on messages we send regarding your account, products and services; including but not limited to service status, renewals, upgrades and billings.
Monkey Business Fees:Monkey Business uses a Pay for What You Use pricing model to determine your monthly service fee ("hosting fee"). Monkey Business is $ 29.95 per month plus data storage priced at $ 1 per Gb, with the first 1GB of storage provided FREE. Data usage is recalculated monthly, and if necessary, your hosting fee adjusted to reflect current data storage and usage needs. Data storage is increased in 5GB increments. So for example, if your data storage exceeds the initial 1GB provided, you will automatically be provisioned an additional 5GB of storage, and your monthly hosting fee will be adjusted to $ 34.95 per month. There is no hard limit on how much data you can consume, so there is no risk of downtime due to exceeding data storage limits. We regularly release new versions of Monkey Business ( Upgrades ). Upgrades brings bug fixes, security enhancements and new features to Monkey Business. Maintenance upgrades, version X.Y.01 - X.Y.99, up to 99 releases per year, are free. Minor upgrades, version X.01.Z - X.99.Z, up to 4 per year, cost $ 25. Major upgrades, version 01.Y.Z - 99.Y.Z, 1 every 3 years, cost $ 50. Upgrades are optional, except when security related. For complete control over when you upgrade, you can disable automatic upgrades in your Project Management Dashboard.
Domain Names: You can purchase domain names from us for your Project for $ 12.95 per year. We automatically renew your domain names are every year, or the month before it expires, at the same price, to make sure that you do not lose it. While you can use any domain name you purchased from anywhere with your Project, we can only renew domain names you purchased from us. You can manage your domain names with us in My Domain Names.
SSL Certificates: You can purchase SSL certificates from us to secure your ecommerce, data and payments for your Project for $ 40 per year. You can purchase/enable or disable SSL for your project at anytime on your Project Management Dashboard. Once activated, we automatically renew your SSL certificate every year, or the month before it expires, at the same price, to continue to keep your Project secure.
Agency Support: We are a full-service, web, media and ad agency. You can use us for everything, from media design & production, advertising & marketing, to custom application development. We provide priority support on-demand, at $ 62.50 per hour. We also provide prepaid support plans to further reduce support costs for larger projects and implementations. Use the JobTrack to manage and track all your support requests ( Tasks ).
Priority Support Billing: If you do not have any prepaid support hours available for your project, completed priority support tasks are billed weekly on 1st, 8th, 15th, 22nd of every month.
Prepaid Support Plan Billing: If applicable, prepaid support plans are billed monthly on the day of the month that Project is enrolled in the plan. For example, if Project is enrolled on the 7th of the month, then you are billed on the 7th of every month for the duration of the term you enrolled for.
Hosting Service Billing: Hosting fees are prepaid, billed on the 1st of every month, and due on the day of the month that you purchased your Project. For example, if Project is purchased on the 5th of the month, then your hosting service fee is billed on 1st of the month, and if the payment is not successful, payment is re-submitted again on the 5th of the month to avoid late fees and service impacting penalties, which are applied 28 days past due, after the 5th.
Billing & Payments: We provide upcoming bill alerts to your email address. All service invoices are automatically created and delivered to the your email address. You agrees to make timely payments. We required you maintain a valid credit, debit or checking account ( Payment Account ) for your Project at all times, to which we Autopay all your service billings on bill due dates.
Late Fees & Penalties: We provide net-28 day billing, which means that invoices must be paid within 28 days of receipt to avoid late fees and penalties. Partial payments ( minimum 33% of amount past due ) are allowed to avoid late fees and penalties. A partial payment resets past due date on remaining balance of the invoice. After 28 days past due, suspension of services, and assessment of late fees will occur. Late fees must be paid immediately. Our complete fees & penalty schedule is as follows:
DAYS PAST DUE
TYPE OF INVOICE
Every 28 days past due
Late fee assessment: The greater of 1% of total amount due or $ 5.
28 days past due
Suspension of HOSTING services
0 days past due
Suspension of HOSTING services
Liability: In no event are we liable for any loss of revenue, profits or any special, incidental, contingent, or consequential damages, however caused, even if we were advised of the possibility of damages. Our liability of any kind with respect to the services, including any negligence on its part, shall be limited to the price paid for the services. You agree that the sole and exclusive remedy for unsatisfactory work shall be, at our option, additional attempts by us to complete the work to original specifications.
Warranty: We provide limited guarantee on software features and functionalities developed by us, and will correct at no additional cost to you at any time, any error, or bug found in the Project.
Cancellation: You can cancel your project at anytime. Projects can only remain in suspended status for 28 days. After 28 days, the project is automatically canceled, and all it's data removed.
Refunds: There are no refunds on our technology products including Monkey Business, Domain Names, SSL Certificates, and PBXes. We will refund the balance of prepaid support hours you have purchased less the total hours already consumed by the Project.