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Lead and Customer Relationship (CRM) Manager
- Leads are the lifeline of businesses. The ability of your website to convert anonymous website visitors into qualified, identifiable leads is very important.
- Lead generators are strategically placed throughtout your website to generate leads for you.
- Leads Manager provides a secure centralized management, organization and processing of leads.
- Complete source of lead information, including IP address of customer, the website address customer came from, your partner code integration, etc.
- Complete customer information, including full name, contact phone numbers, and address information.
- Support for unlimited categorization of leads and ability to move leads amongst categories.
- Support for unlimited, customizable lead statuses. Allows you to properly manage each lead from receipt to closure or service delivery.
- Support for lead triggers - auto-responders and auto-handling of leads - improves your customer service delivery.
- Robust Flexible Administration - multi-user administration allows for many lead administrators / managers in management of leads and improving customer service.
- Complete notes and historical records - date and time stamp status change allows lead administrators to view complete notes on leads handling.
- Improves customer service and assure no customer communication is missed.
- Retain complete records of all generated website leads that can be converted into a mailing list for products and service announcements.
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