Each support request is different, and the process for completing each may be different and varies, depending heavily on your current setup and readiness. Your project manager will fully advise you on an estimated amount of time it would take to complete your request before the work is completed. Our cost control tools is further designed to allow you to customize our process to your needs. You may for example require an approval on all quotes before completion.

Our technical support is billed at an hourly rate of $ 50/hr. You will receive a bill every two week cycle, hece you will receive at most 2 invoices a month. If you did not request any support during any period, then you will not receive a bill. Review our terms of service for more details.