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Question |
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| 1 |
Are there any minimum time commitments for using Advanced Shopping Cart Solutions? |
[ View Answer ] |
| No. You can cancel your account at any time. |
[ Close Answer ] |
| 2 |
Are there any set-up fees or transaction fees? |
[ View Answer ] |
| No. We do not charge a set-up fee or a transaction fees. |
[ Close Answer ] |
| 3 |
Can I buy this software system to put on my own computer? |
[ View Answer ] |
| No. We have designed the system to be completely server based. Many functions simply will not work on your desktop computer. For example, our auto response system, high-end server equipment that ensures your data is secured and the performance is optimal, and regular software updates are only available through our server. |
[ Close Answer ] |
| 4 |
Can I insert HTML code into the body of my messages? |
[ View Answer ] |
| Yes. With Advanced Shopping Cart Solutions you may send HTML messages. You can even create and send live forms generated by Advanced Shopping Cart Solutions. Data entered in these forms will go directly into your database. |
[ Close Answer ] |
| 5 |
Can I upload my existing client and product database? |
[ View Answer ] |
| Yes. You can upload a standard comma delimited text file for both your product and client database. You can also update your existing records this way as well. |
[ Close Answer ] |
| 6 |
Can my auto responder messages be personalized? |
[ View Answer ] |
| Yes! This is a GREAT feature available through Advanced Shopping Cart Solutions. When your prospect makes a request from your auto responder or when they fill out a form on your web site, Advanced Shopping Cart Solutions capture the name of your prospect, places it in the subject line of your auto responder and follow-up messages. You can also merge other data from your database throughout the body of the messages. |
[ Close Answer ] |
| 7 |
Can you install Advanced Shopping Cart Solutions for me? |
[ View Answer ] |
| Yes we can. We provide you with your own Technical Project Manager, not an unknown toll-free operator. Your technical project manager is your first and last stop for all your IT needs, personally available 16x7 via direct phone, email, etc. Our technical advice is free - free consultation with your technical project manager. |
[ Close Answer ] |
| 8 |
Do I need my own Verisign Secure ID? |
[ View Answer ] |
| Yes. You will need your own verisign secure ID. |
[ Close Answer ] |
| 9 |
Do my pages have to be hosted on your server? |
[ View Answer ] |
| No. Your website can be hosted on any server, anywhere in the world. However, additional installation charges apply for those who want to host on different servers. Additionally, ASD Priority Technical Support & Project Management is only available to clients with their own dedicated servers with full administrative access. We do not support virtual website hosts on third-party hosting locations. |
[ Close Answer ] |
| 10 |
Do you process my credit card orders? |
[ View Answer ] |
| Yes and No. We will collect your customers credit card information but to process the credit card order, you will need your own merchant account and a real-time payment gateway service. |
[ Close Answer ] |
| 11 |
How do I access the Advanced Shopping Cart Solutions products and services? |
[ View Answer ] |
| All products and services are accessed exclusively through our Account Manager and a web browser. |
[ Close Answer ] |
| 12 |
How do I integrate my web site with Advanced Shopping Cart Solutions? |
[ View Answer ] |
| You create an account with us, log in to our administration area, change some basic settings, add your products to the database and paste a few lines of HTML code into your web site. |
[ Close Answer ] |
| 13 |
How do I obtain a merchant credit card account? |
[ View Answer ] |
| If you do not have a merchant account, you can set yours up with any of our recommended merchant account providers including Paypal, Authorize.net and Verisign. You can also buy your merchant account directly from these providers. To get started, speak with your Project Manager today! |
[ Close Answer ] |
| 14 |
How exactly does the Advanced Shopping Cart Solutions handle credit card transactions? |
[ View Answer ] |
| We provide a secure server, supporting SSL encryption, which collects customer information and credit card numbers. When an order is placed on your site, our system notifies you of it via email (without the credit card info). You then have two options for processing the transactions. You can either simply collect the orders from your account on our secure server and enter the credit card info on a ZON or other credit terminal, or use the old-fashioned hand-written slips! Your second option is to use our Real Time Credit Gateway, in which transactions are processed at the time they are placed. This is of course the best method, as it not only credits your account immediately, but also offers maximum protection against charge-backs or invalid transactions. |
[ Close Answer ] |
| 15 |
How long does it take to get setup? |
[ View Answer ] |
| Setup is a snap - buy, configure and install your web site in 3 minutes! Access your web site immediately. Answer the basic setup questions and then you can begin adding products to your web pages. You can use your unique web site address and email addresses within 24-72 hours. |
[ Close Answer ] |
| 16 |
How many auto responders do I have? |
[ View Answer ] |
| Unlimited. You can create as many different auto responders as you need. |
[ Close Answer ] |
| 17 |
How many products can be listed in the shopping cart? |
[ View Answer ] |
| The system will support unlimited products. The basic monthly fee includes your own database with up to 10,000 records. |
[ Close Answer ] |
| 18 |
We have concerns about the data you will be storing, what is your system back up policy? |
[ View Answer ] |
| Data is backed up on a continual basis through hardware configuration, then again on a daily basis, data is stored in multiple locations on and off site. Back up generators are in place in case of sudden power outages. |
[ Close Answer ] |
| 19 |
What do I need to start using the shopping cart? |
[ View Answer ] |
| You will need descriptions, pricing information, scans (if you would like to place them on your web pages) an internet connection, a web site, and an email account. If you plan to accept credit card orders, you will also need a merchant account. |
[ Close Answer ] |
| 20 |
What if I am not happy with Advanced Shopping Cart Solutions? |
[ View Answer ] |
| If you are not happy with Advanced Shopping Cart Solutions, simply email us within 30 days after your purchase and we will refund your money. |
[ Close Answer ] |
| 21 |
What payment gateways are you compatible with? |
[ View Answer ] |
| Authorize.net, Cyber Cash, iBill, Intellipay, iTransact, NETbilling, PayPal, WorldPay, or Verisign. |
[ Close Answer ] |
| 22 |
What server platform do your services run on? |
[ View Answer ] |
| Our system runs on dedicated dual-processor servers running Linux and MySQL database. |
[ Close Answer ] |
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